Payment help
When you open an account with cornishfoodmarket.co.uk your payments are handled by the FuturePay system operated by our payment partner RBS WorldPay, part of the Royal Bank of Scotland. RBS WorldPay is a global leader in secure online payment systems, processing on average over 12 million transactions every day. Their payment processing service is the most efficient and secure giving you peace of mind that your account details are as safe as they can be but also enabling you to shop without having to enter your card details every time.
We’ve listed the most frequently asked questions about payment below, but if you cannot find the answer you are looking for please email .(JavaScript must be enabled to view this email address).
Payment FAQs
- What does ‘guide price’ mean?
The price quoted in your shopping basket on the cornishfoodmarket.co.uk website is a guide price only. This means that the price you pay may be slightly different to the price you see on the website. This is because you may have ordered fresh goods such as fruit and vegetables, cheese or fresh meat which will need to be weighed, and depending on the final exact weight the price may vary slightly from the price on the website. Also, some of the products ordered may not be available in which case, if you have opted in to receive substitutions, we will send you a product which closely matches your original product.
When you receive your order you may return a product and receive a full refund if you consider the difference between the guide price on our website and the charged price is unacceptable or that the product substituted is an unacceptable alternative to the one you ordered. We hope to minimise the number of substitutions and any difference between the guide price and the actual price you pay.
- What is your privacy and security policy?
You can be 100% assured that cornishfoodmarket.co.uk will look after your personal details and not release any personal information to third parties unless otherwise instructed by you. Our Secure Server Software (SSL) encrypts your payment card information to ensure your transactions with cornishfoodmarket.co.uk are safe and secure as you purchase your shopping.
We only accept orders from internet browsers that permit communication through SSL technology. This means that we won’t accept orders which are placed through an unsecured internet connection. To read our full privacy policy click here.
- How do I pay for my shopping?
We ask you to set up an RBS WorldPay FuturePay account when you create an account with cornishfoodmarket.co.uk. This is a very quick process (as quick as a standard credit or debit card payment) and you only have to do it once. FuturePay from RBS WorldPay is a service provided by the Royal Bank of Scotland, and is a global leader in secure online payment systems, processing on average over 12 million transactions every day. Once you have set up your account, your payment card details are stored securely by FuturePay and as long as the card details are up to date your payment will be completed automatically each time an order is dispatched. You can set up a FuturePay account with any credit or debit card (except Electron) and cancel the arrangement at any time.
The first time you place an order with us when the order passes the cut-off time our software will attempt to take a deposit of £5.00 via WorldPay. This is a security measure to check the validity of the card you have entered into your WorldPay FuturePay agreement. If this deposit cannot be taken then we know the card is invalid and your order will not be placed. If the deposit is taken successfully your order will be processed and the £5.00 credited to your cornishfoodmarket.co.uk account and used as part payment of your first order. Please note this is a one-off deposit that is immediately returned when we process and dispatch your first order - we do not keep this £5.00.
Unfortunately, at the present time, we are unable to accept payment by cash, cheque or bank transfer.
- How do I update my expired credit card?
When your current card is nearing its expiry date you should receive an email reminder from cornishfoodmarket.co.uk advising you to update your card details. Before your card expires you will need to update your card details in your RBS FuturePay account to continue shopping. You can access your FuturePay account by clicking on the link in the ‘Payment Summary’ box in your ‘My account’ page.
For step by step instructions on how to update your credit or debit card details, follow our 'How to Update Your Credit Card Details' guide.
