Shopping help

We’ve tried to make shopping with cornishfoodmarket.co.uk as easy as possible but with your help we will continue to make the site even better. If you have any suggestions for us or a question that is not answered by our FAQs below please email us at .(JavaScript must be enabled to view this email address).

Shopping FAQs

  • Can I edit a recurring order?

    Yes - you can go into any order you wish for a particular week and edit the order to suit. You can delete or add more items into a basket as required.  Remember that any edits you make to an order must be saved for the changes to apply. You can make changes to a recurring order for just that week or for every recurring order.

  • What is a recurring order?

    A recurring order is an order which you have compiled that is delivered to you at the same day and time each week. You can create a recurring order by selecting the 'yes' button next to the recurring order option at the top of your shopping basket.  You can then select the frequency that you wish to receive your recurring order - once a week, every two weeks, every three weeks or every four weeks.

     

     



     

  • Do I have to build up my order all in one go?

    No.  You can build up your order over several days, adding to it as you think of items that you need - and amending quantities or removing items as you need to.  As soon as an order is created and items are added to your basket, it is automatically saved and your basket will be there every time you log in to the site.  You must, of course, remember that your order will not be placed until you have chosen a delivery slot and clicked on the 'Confirm' button to confirm your order.

  • What’s the deadline for placing an order for delivery?

    The answer to this question depends on which timeslot you have selected and what is in your order - the timeslots shown in the 'choose timeslot' window should all be available for most of the products in our range.

    If there are any fresh meat, fish or bakery products in your order, or any other products which have the 'clockface' icon next to them in the product listing, then this may mean that the cut-off time for placing your order is earlier

  • How do I place an order?

    Visit http://www.cornishfoodmarket.co.uk and click Login. Use your new username and password to log in.  

    Click on ‘Start Shopping’ to access the 1000’s of great fresh and local products at your fingertips. Navigate to the products you want to buy, select the quantity and click ‘add’ – this means that this product will automatically be added to your 'basket' which appears to the right of your screen. You can add more products or delete products at any time.  

    If you want to search for a specific product without navigating through the product categories, type the name of what you are looking for into the 'Looking for something?' box to the top right of the screen and click on the magnifying glass to bring up a list of products that match your search.

    Some products like loose apples can be ordered by weight or quantity – if you need 2 apples click the ‘Items’ button and enter 2 in the quantity box, or if you need 2 kilos click the ‘Kilos’ button and enter 2 in the quantity box.  You can order fractions of a kilo - simply enter, for example, 0.5 or 1.75 in the quantity box.

    You can also add products to ‘Your Favourites’ so that you can quickly find these products next time you shop. To view ‘Your Favourites’ at any point, click the heart shaped tab next to ‘My Account’.  (All products you have previously ordered are automatically added to Your Favourites.)

    Once you have placed all the products you want into your basket, simply click ‘Confirm this order’ button at the bottom of your basket to place your order.  You can make changes to your order as often as you like, but you must always click confirm again to register the changes.

    Choose and save your ideal delivery time slot. The 'choose timeslot' window shows which delivery slots are available and how much you need to spend to qualify for free delivery.  If your order contains any meat, fish, bakery or any other products with the 'clock face' icon on the product listing, you may need to choose a later timeslot to give us time to get those fresh products in from our suppilers.

    You can also set up a standing order to make shopping even simpler!

    As you have already stored your credit card or other card details when you set up your account, you do not have to enter any payment details each time you place an order - after you have confirmed an order, and it is ready for delivery, the cost of that order will be taken from your card.

    Then just sit back and let us do the hard work - your shopping will shortly arrive at your front door.

    When you receive your shopping, tell us what you think…we’d love to hear from you! 

  • How do I change or cancel an order?

    Visit cornishfoodmarket.co.uk, log in to your account, select the ‘My Account’ tab and click on ‘Order information’ on the right hand side.  Select 'View upcoming orders'  and then 'View/edit' to change an order you have placed, or 'Remove' to cancel it.  You must click on the 'Confirm' button at the bottom of your basket to confirm any changes you make to the order.  Any changes or cancellations must be made before the cut-off time for the particular order.

  • What is your returns policy?

    If you have a substituted product that you don’t want, please return it with your delivery driver accompanied by the grocery returns form. If one of your products is damaged, please fill in the grocery returns form that arrived with your shopping and send back with to us with your driver with as much detail as possible about the damaged products you have received. We will follow this up immediately as long as we have the product and the grocery returns form.

    If you discover a problem with your order after your driver has left, please contact the cornishfoodmarket.co.uk team on 01326 371 951 between 9am - 9pm Monday to Saturday.

  • How is my order confirmed?

    When you place your order, you will receive a confirmation email. You can also select the 'My Account' tab and click on 'Order information' to check that your order is confirmed and to track its progress.

  • Do you have a recycling and green policy?

    Yes, cornishfoodmarket.co.uk is proud to say that all of our team members are fully trained to understand the importance of recycling and what impact it has on the environment. Because of this and the large amount of plastic, cardboard and other material that come through our offices and distribution centre everyday, we take recycling very seriously. All of our delivery drivers will pick up all of our carrier bags for recycling and reusing - you can help us a lot by leaving the bags out for collection if you are not in. You can also help us to reduce our carbon footprint by introducing your neighbours to us - meaning that we could deliver at the same time as we deliver your shopping.

  • Where can I get some recipe ideas?

    There is a handy little tab called ‘Recipes’ on the top of the website. This page shows some delicious and mouth-watering recipes that are easy to follow. We even feature some of Cornwall’s top chefs showing you how to recreate fabulous dishes using fresh and local produce exclusively from cornishfoodmarket.co.uk. 

  • How do I find products?

    Click the 'Start Shopping' tab at the top of the page. Thousands of products are stored within each of the categories and are easy to find. If you can’t find the products you are looking for use the search facility at the top right hand side of our website.

  • Do cornishfoodmarket.co.uk stock any organic food?


    Yes, some of our suppliers provide us with fresh and local organic produce. We will always detail on an individual product if it is organic. We don’t stock only organic produce as it would be very difficult to offer a full range – our commitment is to supporting local producers and giving them a route to market, a few of them are organic but most are not.

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