Account help

Hopefully you will find that your account is easy to set up and use, but we have answered some of the common questions below.  If you need any further help you can email us at .(JavaScript must be enabled to view this email address).

Account FAQs

  • What do the icons next to my order mean?

    At the top of your 'my account' you will see a list of icons which represent your order status. They look like this:



    Unconfirmed - this means that you have created an order but this order is yet to be confirmed. An unconfirmed order will not be delivered to you, nor will we take payment for this order. You must confirm this order before we can process it.

    Confirmed - this means that you have placed an order and it has been sucessfully confirmed. The order is now in our system ready to be processed.

    Processing - this means that we are picking and packing the items on your order ready for payment and delivery.

    Delivered - this means that we have sucessfully deliverd your order

    Holiday - this means that your order has been sucessfully placed on a holiday break. A holiday break enables you to set up a break from receiving your recurring order.  You can select the dates that you do not wish to receive the order on as you are on holiday, or simply, you don't want to receive your recurring order on this day.



  • How do I set up an account with

    Visit and click ‘Create an account’. You will first be asked what your postcode is to ensure that we can deliver in your area at present. If we do deliver to your postcode, then you will be asked to fill in your account information. If we don’t currently deliver, please keep an eye on our site and sign up to our newsletter and we will keep you updated of new delivery areas.

    Click ‘save and continue’ when you have completed the account information page, complete the delivery address and make sure you leave any special instructions for your delivery driver  - for example where you would like your delivery left if you are out.

    Click ‘save and continue’ and proceed to contact.  You can add another address if your delivery address is different to your contact address.

    Click ‘save and continue’ and review the account summary – make sure all your details are correct and edit if necessary. Then click ‘save and continue’ to proceed with your WorldPay account setup. At this point you are asked to give your nominated card details but don’t worry - no money will be taken from your card until you confirm an actual order. We simply take your card details now so that you only have to put your card details in once – easy!

    We have set up a secured payment site with Royal Bank of Scotland WorldPay so that you can be assured that your card details are securely held and any transactions made are only seen by us and your bank. RBS WorldPay is a global leader in secure online payment systems, processing on average over 12 million transactions every day.

    When you arrive at the WorldPay site, select the card you will be using and you will automatically proceed to a ‘secure account page’. Log in to your WorldPay Administration account if you have one already, if not, enter your nominated card details in the ‘card details’ and ‘cardholder details’ section. Click ‘proceed’ to submit your card details. The process is now complete and you will see a thank you screen confirming the payment details. You will also be sent an email with the payment details on. Click ‘back to’ to start shopping!

  • How do I add another delivery address to my account?

    Click on 'My Account' and click 'Delivery details'. You can edit your current delivery addresses or add another one.

  • How do I change my email address and other personal details?

    Simply log in to your account, click on the ‘my account’ tab and on the right hand side you will see a box called ‘personal information’, click this and in the email address box, change your email address and click ‘save changes’.

  • Why do you have to be over 18 to have an account?

    We feel that we have a responsibility not to sell our products to those who are vulnerable. That means that no alcohol will be sold to anyone under 18 years of age. Please do not try to purchase age-specific products if you are not eligible, we do check!

  • I have forgotten my password

    If you forget your password please click on the 'I forgot my password' link on the login screen. You will be asked your security question and then sent an email with a link to enable you to reset your password. We cannot tell you your old password as the encryption is one way, so you will have to pick a new password.

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